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Parcel tracking number will be sent to your email address once item(s) shipped. If you have not received a tracking number from us, it probably means that we have not sent out your order yet.

We are trying our best to ship your order as soon as possible after payment received. The parcel should reach you in 1-3 business days or 3-7 business days once shipped for all existing stock, depends on the delivery method and location. Please click HERE for more info.

For Customized and Made Upon Order items, it takes 2-3 weeks.

However, please allow for a slight delay in shipping timings during sales, festive seasons (CNY, X’mas etc) or promotional periods (GSS, Black Friday etc).

Business days are from Monday to Fridays, excluding Saturday, Sundays & Public Holidays in Malaysia.

Please be patient. Your order will be processed as soon as possible.

Find out your parcel’s exact location by keying in the tracking number provided which we’ve sent via email. Please select the country tab accordingly.

Please Email or contact Shipping Company at 1-300-300-300.

For Standard Delivery*, you can reschedule delivery / Pickup by clicking HERE or call 1605.

For Express Delivery*, please contact Shipping Company at 1800 222 5777 (for Singapore use only) or (+65) 6222 5777 (when calling from outside Singapore). If you would like to send email, please click HERE.

*Uncollected parcel after 2 weeks will be returned, customers will bear the shipping cost.

For International Air Parcel, please Email or call Shipping Company at 603-76261900.