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FAQ
Shopping
To complete your order, registration is compulsory. Having an account not only speeds up the order process, you are able to create your own wish list; view your recent order history; purchased items; viewed items as well as update your account details.
Registration is free and easy. It only takes a moment to register with us. If you would like to join us now, please click HERE.
Don’t worry if you’ve forgotten your password. You can click HERE to retrieve it.
Add the items you like most to your Wishlist so you don’t lose sight of them.
Remember to register an account before add item to your Wishlist.
A detailed size guide and care instructions can be found on the right column of every product.
The best way is to register for our Newsletter and you can also like us on Facebook.
It’ll be great if you can add our email address admin@coronacraft.com to your email address book to prevent our emails from landing in your junk/spam folder. Also, do check that you have provided us with your correct email address.
Yes. We treat all customers’ personal information with utmost confidentiality. You can refer to our Privacy Policy for a better idea of how your information will be used on our site.
Yes, we offer free personalisation service with gold or silver foil, or a classic stamp debossed with standard characters and numbers.
However, any special characters requested from customer will be chargeable. Click HERE for more info.
Order
Orders are placed via our website. Click “Add to Cart” to add items to your shopping bag, and complete your order by clicking on the shopping bag (top right hand corner) to check out.
Put in remarks for name or any wordings you would like it being engraved on the item purchased. An order confirmation Email will be received for order made.
We regret to inform you that no changes can be made to your order after it has been confirmed. This is to facilitate faster processing of orders and smooth operations.
You can always drop us an email (sales@coronacraft.com) to express your interest in the item. Simply include the item name, size, and colour in your email, we will get back to you on the stock availability.
Corona Craft strives to ensure that all products are sold and delivered correctly in their excellent condition to you. However, there might be some products which managed to escape our eye. Kindly take a photo and contact us and we will resolve it as soon as we can.
Once the returns policy has been met, we’ll offer an exchange with a new item of same design. Please refer to our Return Policy here.
In the event that the wrong item was mailed to you, please contact us at sales@coronacraft.com. Please attach a photo of the wrong item and include your order number in your message. Item must be in their original purchase condition. All packaging must be unmarked and not defaced in any manner.
In the check-out process, you can simply input the Promo Code on the left-hand side of the “CHECKOUT” stage. Click on “APPLY COUPON” and if the code is valid, the discount will be reflected instantly.
Do take note that the Promo Code field is case sensitive and usually only valid for a specified promotional period.
We have worked with many independent retailers as well as larger companies. Please contact us at sales@coronacraft.com for more information about wholesale.
Payment
We offer a few types of payment method. Please select the Payment Method that you are most comfortable with as below:
I. Master and Visa Credit and Debit Cards via PayPal
II. Internet banking / ATM Transfer
No, PayPal account is optional. You can make payment for your orders without having a PayPal account. You can just select to pay by Paypal by clicking “Select” button and you will be directed to PAYPAL website for your Credit or Debit Card details.
In order to make payment successfully, please clear all the cache of your internet browser if anyone has been using the same computer for Paypal payment before.
PayPal imposed a charge for receiving payment. However, this charge will fully absorb by us.
I. Upon on Checkout Page, Select Payment Method by Paypal by clicking “Select” button.
II. You’ll be directed to PAYPAL website for your Credit or Debit Card details.
III. Please click Continue if you do not have Paypal Account.
IV. Once payment has been debited from your account successfully, you’ll be directed back to our website.
Yes, PayPal helps protect your Credit Card information with industry-leading security and fraud prevention systems. We will have no information relating to your Credit Card details.
When you use PayPal, the secure checkout process is fully handled by PayPal, your financial information is never shared with us. Please note that to shop with us, a PayPal account is optional, you do not need a PayPal account to pay with a Credit Card via PayPal.
You can still make payment to us by visiting any bank branches and do a cash transfer at the counter or using their cash deposit machine. Please keep the receipt as proof of payment. Kindly refer to Payment page for more info.
No, currently we do not have cash on delivery service.
Delivery
Once the order is scheduled to be shipped, you will receive an email update on shipping details.
We are trying our best to ship your order as soon as possible after payment received. The parcel should reach you in 1-3 business days or 3-7 business days once shipped for all existing stock, depends on the delivery method and location. For all orders out of Malaysia, please click HERE for more info.
However, please allow for a slight delay in shipping timings during sales, festive seasons (CNY, X’mas etc) or promotional periods (GSS, Black Friday etc).
Business days are from Monday to Fridays, excluding Saturday, Sundays & Public Holidays in Malaysia.
For local orders (Malaysia), a minimum order of RM 100 will enjoy free shipping.
For international orders (Singapore), a minimum order of S$ 50 will enjoy free shipping.
For international orders (Other Country), a minimum order of USD 150 will enjoy free shipping.
Please click HERE for more information.
Yes, we do. Once the order is scheduled to be shipped, you will receive an email update on shipping details.
International orders will reach you in approximately 6-16 business days once shipped. Please allow for an additional 1-3 business day for us to process your orders. Bear in mind that during sale periods and promotions, delivery dates may be longer. Please do look out for our couriers!
Self collection is not available at the moment. The purchased items will be processed for delivery from our warehouse.
However, if you do require the item urgently, do give us a heads up at sales@coronacraft.com on the same thread as your confirmation email and we will do our best to expedite your order.
Tracking numbers will be provided in the shipping email update sent to inform the customer of the scheduled shipment.
Please click HERE for more information.
Please be aware that there will be cases where a package will get lost, mishandled, or stolen. We will not responsible for any damaged caused during the delivery process, delay, mishandled, lost and stolen of parcels after we have posted.
Please keep this in mind when make a purchase. If your package is delay, mishandled, lost and stolen, kindly contact the logistic provider or click HERE for more information.
